FAQ

Upload & export

Why does my local file fail to upload?

This can happen for a few reasons:

1. Your file is too large. Please ensure that it is no larger than 5GB and not longer than 6 hours.
2. Please verify that your video is in a format supported by Vizard and that it is not an audio file. Vizard currently does not support audio uploads.

If the issue persists, reach out to us in Discord or contact us here.

What types of video content work best with Vizard?

Vizard works the best with speech-based videos as we use text to attract highlights from videos. Content that works well with Vizard includes: chatcasts, wbinars, educational videos, commentaries, interviews and speeches. We also generally recommend that you upload videos longer than 15 minutes for the best results.

Which languages are supported?

Although Vizard's interface is only available in English, we do support videos in many different languages! Currently we are able to support AI processing in:

1. English
2. Arabic
3. Bulgarian
4. Belarusian
5. Filipino
6. Tamil
7. French
8. German
9. Hindi
10. Indonesian
11. Italian
12. Japanese
13. Turkish
14. Malay
15. Mandarin (普通话-简体)
16. Mandarin (國語-繁體)
17. Portuguese
18. Russian
19. Spanish
20. Turkish
21. Vietnamese
22. Dutch
23. Ukrainian

Why is my video upload stuck at AI processing page?

The delay may be attributed to high traffic on our end. We are aware of this issue and are actively working on a solution. If you are at the uploading phase which it tells you to not leaving the page, we suggest keeping the page open and checking back after a short while. Alternatively, you may consider re-uploading your content an hour or two later. If you are at the Transcribe or Finding best parts phase, you can safely leave the page and come back later. We appreciate your patience and apologize for any inconvenience this may cause.

What do my videos have a lower resolution after exporting?

If you notice a decrease in video quality, there could be two potential reasons:

1. YouTube Link Upload: If you uploaded your video using a YouTube link, and it's a recent upload to YouTube, it might still be processing. This means YouTube hasn't provided the highest resolution yet. To check if your video has processed in higher quality on YouTube, follow these steps:
- a. Visit your video's watch page on YouTube.
- b. Click on the settings icon within the video player.
- c. Choose 'Quality' to view the available resolutions.
2. Video Resolution Adaptation: Vizard preserves your video's original resolution up to 1080p. For videos with very high quality (such as 2k or 4k), some adjustments may be made to ensure a timely export process while maintaining overall quality.

How can I post generated videos from Vizard to multiple social networks at once?

Currently, you can post to YouTube directly after the video has exported. Integration with more social platforms is in progress. Check the Discord channel for updates.

Why is export taking longer than it shows?

Sometimes there may be a queue, you can always safely leave the page for exporting and then come back later. If there's anything wrong or failed to export, please reach out to us in Discord or contact us here.

AI clipping & editor

How does Vizard work?

Vizard is a user-friendly AI-powered tool for creating short video clips. Here's how it works: Vizard automatically detects the most important moments in your longer video, turn them into engaging short clips, adds trendy captions, and uses AI to ensure the clip flows smoothly and captivates your audience. All you have to do is upload your video to Vizard, and we'll handle everything else. If you prefer, you can also manually choose your video highlights by using our text-based video editor.

How many clips can AI generate?

The number of clips generated depends on how long your video is and the content. On average, Vizard can turn a 20-minute video into approximately 10 clips.

Why does AI framing and segmentation not precise/accurately?

If our AI fails to frame and segment your videos properly, contact us in Discord or here with your project page URL and your user ID. We'd love to take a look for you.

Why is my project not loading in editor?

You can try clearing your cookies or using a different browser to see if the issue persists. If you continue to encounter the same problem, please contact us in Discord or here, and our team will be happy to take a look for you.

Vizard cannot detect the screen and speaker in my Zoom recordings, how can I get Vizard to identify them separately?

Currently, Vizard might detect both the speaker and screen share as one screen if the speaker window is stacked on top of the shared screen. To manually edit the speaker, click on the image, then select the edge of the frame to edit until it leaves one speaker, then click on "Elements"--"Original", click the image again to cut out the shared screen.

It's best to record the Zoom meeting using a non-overlaid, side-by-side mode. Here's a more detailed tutorial from Zoom: https://support.zoom.us/hc/en-us/articles/115004802843-Side-by-side-mode-for-screen-sharing

The audio does not match the visuals or graphics in editor.

Refreshing the page or trying a different browser like Chrome might help. If issues persist, share specific examples or screen recordings in the bug-report Discord channel with your User ID for further assistance.

Why does my video have a black empty space on the side when I center the frame?

If your original video is landscape and has more content on the side, click on the video, then select the edge of the frame and expand it until it fits.

Can I access my video transcript in Vizard?

Yes, you can copy and paste the transcripts into a word document, or export the video and download the subtitles(.srt and .txt) separately.

Why do some words in transcription disappear when playing clips even though they appear in the text?

This can occur when the duration of some words is too short. The issue should be resolved once the video is exported.

Why isn't the template working for me?

1. Ensure you've selected "Apply to All Scenes."
2. If your original video's layout changes frequently, it might confuse the template application. Consider splitting your video into different scenes. Afterward, adjust the on-screen elements to maintain a consistent layout before applying the template. Check out our YouTube tutorial on how scenes work.

Why do some words in transcription disappear when playing clips even though they appear in the text?

The current font might not be compatible with your language. We recommend trying a different font.

Pricing

What does the free plan for Vizard offer?

Vizard's forever free plan provides 60 credits per month. Do note that if you are on the free plan, your exported videos will have Vizard watermark.

How does the pricing plan work?

When you sign up for the first time, you will automatically be on our free plan, which offers limited usage of Vizard.ai at no cost. However, if you require more advanced features and increased usage, we offer two paid plans:

1. Creator Plan: This plan includes 600 credits to start.
2. Business Plan: The Business plan offers more professional features, such as the ability to invite team members, create a brand kit, and share projects.

To explore detailed information about our pricing plans and their features, please visit our Pricing page at https://vizard.ai/pricing.

How can I remove Vizard watermark?

Currently you can only remove watermark by upgrading to our paid plan, starting at USD16$ per month for our yearly plan. After upgrading your account, you will need to re-export your video, and the watermark will no longer be present.

I've paid for my creator plan, but my account says I need to upgrade. What should I do?

Sign out and sign back in or clear your browser cookies. If the issue persists, contact us in Discord or here, and our team will take a look for you promptly.

Are there any discounts for Non-Profit Organization?

Unfortunately since there's only a few users are from NPO background, so we are postponing the NPO plan as we have too many other updates and feature requests on the plate. However, the user's voice is important to us. We'll get there once when there's enough people requesting this.

Can I request a refund for my plan?

If there's any usage on your plan, we're not able to offer a refund for your current billing cycle. However, you can always cancel before the next billing. If you believe there's a mistake in billing or want to tell us more about why you are seeking a refund, contact us here and our team will decide if you qualify for a refund.

Social post & headline

Is it possible to generate new headlines for clips within Vizard?

The headlines are generated with AI clipping and cannot be generated separately at this time. This has been added to the feature requests.

My AI auto-generated headlines and video descriptions are inconsistent with my video's language. What can I do?

Your social post and headline should be in the same langauge as your video. If you are experiencing this, there might be a bug. If the issue persists, contact us in Discord or here with your User ID for further assistance.

Connecting channels

How to convert your instagram account to a professional account?

Your Instagram account must be a professional account before connecting. Here's how you can convert via instagram:

1. Open the Instagram app
2. Tap the menu button located in the upper right corner and go to "Settings and Privacy".
3. Scroll down to "For professionals" and select "Account type and tools".
4. Tap on "Switch to professional account".
5. Follow the prompts until you reach the category page. Choose a category that best represents your account.
6. Select "Creator" or "Business" as your account type. Your Instagram account will now be converted to a professional account.
7. Once your account has been successfully converted, return to Vizard and try reconnecting or refreshing your Instagram channel.

Others

Where can I learn more about how Vizard works?

We have a YouTube channel with product tutorials on Vizard. You can learn more about how Vizard works and its main features in a few minutes.

Are there any copyright issues if I post videos edited with Vizard?

Original content remains protected by copyright laws. Ensure you have permission from the original creator or that the content falls under 'fair use'.